There are many facts to consider when buying an instrument from India: as it is 100% craftwork, there can be little mistakes, not appreciable for a non expert. This is why we repeat how important experience is, which is our guarantee.
All along the selection process in India, we are constantly dealing with the suppliers, taking care of every little detail in order to get the best result for our client, trying all the instruments.
For personalized requests or instruments done by order, we keep you informed through descriptions, pictures, etc… of every step before the instrument is sent from India, in order to avoid any misunderstanding.
WE ONLY SEND BY AIR MAIL
And this is very important, as it is another key of our reliability. Many others try to reduce costs by sending the parcels by ship mail, which can cause serious damages to the instrument: the parcel can be stored for up to three months and is exposed to temperature and humidity changes, which will affect its appearance and sound.
All our instruments come with its fiberglass case. There is no better way to assure that climate changes will not affect the instrument than a fibreglass case. It also protects the instrument from bruises, keeping it safe specially when we are talking about delicate instruments such as sitar, surbahar or sarod.
In Sitars Encat we really appreciate your trust, which is our driving force. It keeps us working hard for our clients.
Do not hesitate to contact us even if you cannot find in our website what you are looking for, and we will work together on it!